Shipping policy

Thank you for shopping with us! We strive to provide a seamless shopping experience. Below is our shipping policy to ensure you understand how we handle your orders.

1. Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

Currently we provide secured free shipping with an estimated delivery time of 5–10 business days for all orders.

Note: Delivery times may vary depending on factors like customs clearance (for international orders) and weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email to track your shipment. Please allow up to 24 hours for tracking information to update in the system.
To track your order please visit our Track My Order page and enter your tracking details.

5. Shipping Restrictions

  • We currently only ship to addresses within the United Kingdom.

  • We are unable to ship to PO boxes, military addresses, or any addresses that are not supported by our carriers.

6. Damaged or Lost Packages

In the event that your order is damaged during shipping or lost in transit, please contact us at Contact@chicwel.com We will work to resolve the issue as quickly as possible.

7. Returns & Exchanges

We want you to love your purchase! If you are not satisfied with your order, you can request a return or exchange within 30 days of receiving the product. Please review our Return Policy for more details.

8. Contact Us

If you have any other questions, please don’t hesitate to contact us at:

Email: Contact@Chicwel.com
Phone: +44 7418 311704
Support Hours: Mon-Sat: 9 AM – 6 PM GMT