FAQs
We hope these frequently asked questions answered what you were wondering about. If you need more help, our support team is ready to assist you.
What types of products does Chicwel offer?
Chicwel specializes in a curated selection of stylish and versatile apparel, including women’s tops, sandals, and shoes that elevate your everyday fashion choices
How can I determine my size for tops and footwear?
To ensure the best fit, we recommend consulting our size guide available on the product pages. Measurements for waist, hips, and foot length can help you select the appropriate size. If you are between sizes, it is advisable to choose the larger size for optimal comfort.
How long does processing and shipping take?
Currently all orders are processed within 1-3 business days, and we provide standard free shipping with an estimated delivery time of 5–10 business days for all orders.
What is the return policy for Chicwel products?
Chicwel has a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us via email at Contact@chicwel.com.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. To track your order, please visit ourTrack My Order page and enter your tracking details.
What should I do if my order is damaged or lost during shipping?
If your order is damaged or lost, please contact us at Contact@chicwel.com We will work promptly to resolve the issue and ensure your satisfaction.
Can I exchange an item?
Yes! To exchange an item, please follow the return process and specify the item you would like in exchange.
