Refund policy

At Chicwel, your satisfaction is our top priority. Our returns and refunds policy is designed to ensure a smooth experience if you need to return or exchange an item.

1. 30-Day Return Policy

We offer a 30-day return policy to ensure you are happy with your purchase. You have 30 days from the date you receive your item to initiate a return. However, the following conditions must be met for the return to be accepted:

  • The item must be in the same condition you received it, with the tags still attached, and in its original packaging.
  • You will need to provide proof of purchase, such as a receipt, to be eligible for a return.

2. Return Process 

To initiate a return, please contact us at Contact@chicwel.com If your return is approved, we will send you either a return shipping label or instructions on how and where to send the item. We cannot accept returns without prior approval.

3.Damaged, Wrong Products, or Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately at Contact@chicwel.com We will assess the issue and take the necessary steps to resolve it.

5. Exchanges

To exchange an item, please follow the return process and specify the item you would like in exchange. If there is a price difference between the original item and the exchanged item, we will adjust the amount accordingly. Please note that exchanges are subject to product availability.

6. Cancellations

We understand that plans change. If you need to cancel your order, you can do so within 12 hours of placing it by responding to the order confirmation email. After the product is shipped, we cannot cancel the order.

7.Restocking Fee

Please note that a 15% restocking fee will be deducted from your refund.

8. Refunds

Once we receive and inspect your return, you will receive your refund via your original payment method within 5 business days.

9.Contact Us

If you have any other questions, please don’t hesitate to contact us at:

Email: Contact@Chicwel.com
Phone: +44 7418 311704
Support Hours: Mon-Sat: 9 AM – 6 PM GMT